Frequently Asked Questions

General questions

What services do you offer at Mobics?
We offer a range of healthcare services to create the most effective personalized treatment plan for you. Our services include chiropractic care, massage therapy, and physiotherapy. Additionally, we offer health products such as compression stockings, orthotics, and braces to address a variety of health concerns. You can easily explore and schedule any of our services through our convenient online booking platform, where detailed information about each service is available for your reference.
What are the qualifications of your chiropractor, massage therapist, and physiotherapist?
All our practitioners are highly qualified and hold licenses from their respective accredited colleges. This includes registration with the College of Chiropractors of Ontario (CCO) for chiropractors, the College of Massage Therapists of Ontario (CMTO) for massage therapists, and the College of Physiotherapists of Ontario (CPO) for physiotherapists. This ensures that our team adheres to the highest standards of professional practice and continues to meet the rigorous requirements set by their respective regulatory bodies.
How can I book an appointment at your clinic?
You can book an appointment at our clinic through our website, which is the preferred method as it provides the most up-to-date availability, and you can conveniently book 24/7. However, if you prefer, you can also book by emailing [email protected], over the phone at (416) 855 4243, or in person at our clinic.
What are your clinic's hours of operation?
Our clinic is open Tuesday to Friday, from 10 am to 8 pm, and on Sundays from 10 am to 6 pm. For the most up-to-date opening hours, you can refer to the bottom of every page on our website.
Do you accept insurance, and how does the billing process work?
Yes, we do accept insurance and offer direct billing to most insurance providers. However, it's important to note that you are responsible for any difference between your appointment fee and what your insurance covers. Our team will assist you in navigating the billing process and ensuring a seamless experience

Chiropractic questions

How does chiropractic care benefit patients?
Chiropractic helps to alleviate pain, improve mobility and enhance overall well-being by focusing on the musculoskeletal system, joints, and the nervous system. your treatment plan may include a range of modalities, such as muscle release therapy, biomedical acupuncture, cupping, and instrument-assisted soft tissue techniques, which have shown positive outcomes in managing pain and improving function. Additionally, your treatment plan may include corrective exercises, rehabilitation programs, and provide valuable advice and education to empower you in managing and preventing musculoskeletal issues.
What conditions or issues can a chiropractor help with?
Chiropractors can help with a wide range of conditions to promote overall well-being. They provide relief for back pain, whether it's in the lower back or upper back regions, and can effectively address issues like sciatica. For individuals experiencing neck pain, stiffness, or conditions like whiplash, chiropractic offers custom tailored solutions. Chiropractors are also adept at managing headaches, migraines, providing effective strategies for both tension headaches, and migraine relief. Vertigo, a condition causing dizziness and balance issues, is another area where chiropractors can provide specialized support and relief. Joint pain, including arthritis and stiffness, can be alleviated through chiropractic treatment. Sports enthusiasts can benefit from chiropractic support for sports injuries, including sprains, strains, and effective sports rehabilitation. Chiropractors are also experts in correcting posture-related concerns such as kyphosis, lordosis, and scoliosis. They can provide relief for nerve compression issues like carpal tunnel syndrome and sciatic nerve compression (sciatica). Additionally, chiropractic care extends support to individuals experiencing pregnancy-related pain, offering solutions for prenatal back pain and pelvic discomfort. For those dealing with repetitive strain injuries such as tennis elbow or rotator cuff issues, chiropractors offer targeted therapies. Finally, chiropractic care isn't just reactive; it's also a proactive approach to wellness and preventative care. As part of this holistic health approach, chiropractors help individuals maintain optimal health and well-being. Vertigo, a condition causing dizziness and balance issues, is another area where chiropractors can provide specialized support and relief.
Are chiropractic adjustments safe?
Absolutely, chiropractic adjustments are generally safe and well-tolerated. Before any adjustment is performed, a thorough assessment is conducted to rule out any contraindications or underlying conditions that might pose a risk. This assessment involves a comprehensive review of the patient's medical history and a physical examination to ensure that chiropractic interventions are appropriate for the individual.
How many chiropractic sessions might I need for my condition?
The number of chiropractic sessions required for your condition can vary, as it is dependent on the specific nature and severity of your condition. In many cases, our patients experience relief within 1-3 visits. However, individual response to treatment may differ. If you are prone to regular re-aggravations, have a chronic condition like arthritis, or are seeking preventative care, we will work with you to devise a maintenance treatment plan tailored to your specific needs. This approach ensures ongoing support and addresses the unique requirements of your condition.
Do you offer any preventive chiropractic care services?
Yes, we offer preventive chiropractic care services tailored to what works best for you. Our approach focuses on proactive measures to maintain your well-being and prevent potential issues from arising in the future.

Massage Therapy questions

What types of massage therapy do you offer?
We offer various massage modalities, including Swedish, deep tissue, sports massage, lymphatic drainage and more.
How does massage therapy complement other treatments in your clinic?
Massage therapy plays an important role in our therapeutic approach by releasing muscle tension and increasing blood flow. This not only promotes relaxation but also prepares the body for rehab and corrective exercises prescribed by our chiropractors and physiotherapists, ensuring these interventions have a more lasting and profound impact.
Can massage therapy help with specific conditions or injuries?
Yes, massage therapy can be beneficial for conditions such as muscle strains, injuries, stress-related issues, and more.
What should I expect during a massage therapy session?
Your first session typically begins with an assessment to understand your specific requirements and any areas of concern. From there, your therapist will tailor the treatment to address your unique needs. The range of techniques employed is broad, spanning from a soothing Swedish massage for relaxation to a distinctive deep tissue release for more intensive work. Your therapist will engage in a discussion before the session to ensure a personalized approach, aligning the treatment with your expectations and preferences.
How frequently should I consider getting massage therapy for optimal results?
The frequency of massage therapy sessions varies based on individual needs and the specific condition being addressed. Our experienced therapists will assess your goals and recommend a suitable schedule tailored to your requirements. Typically, a monthly frequency is suggested to proactively manage and address issues before they become more challenging to treat.

Physiotherapy questions

What conditions does physiotherapy address?
Physiotherapy addresses a wide range of conditions, including musculoskeletal issues, injuries, and rehabilitation after surgery.
How does physiotherapy differ from chiropractic care and massage therapy?
While chiropractic care includes adjustments, both address a broader range of physical issues through exercise, movement, and manual therapy.
What exercises or treatments might be part of a physiotherapy session?
Physiotherapy sessions may include targeted exercises, stretches, manual therapy, and education to improve strength, flexibility, and overall function.
Is physiotherapy suitable for chronic pain conditions?
Yes, physiotherapy can be effective in managing and alleviating chronic pain conditions by addressing underlying issues and improving overall function.
How can physiotherapy contribute to overall wellness and preventive care?
Physiotherapy promotes overall wellness by improving mobility, preventing injuries, and enhancing physical function through tailored exercises and education.

Appointment and Clinic Policy FAQ

What is your cancellation policy for appointments?
Our goal is to provide quality health care to all our patients in a timely manner. When you book your appointment, you are holding a space on our calendar that is no longer available to other patients. No-shows, late arrivals, and cancellations inconvenience not only our providers but also our patients.

We understand that life happens. If cancellation or rebooking is necessary, we kindly ask that you call or email at least 24 hours in advance. You can reply to the confirmation or reminder email or call us and leave a message if necessary. Your advanced notice will allow another patient access to that appointment time. Fees for violations of the late cancellation policy are as follows:
  • 1st violation: $25 per appointment missed
  • 2nd violation: 50% of the cost of the missed appointment(s)
  • 3rd violation: 100% of the cost of the missed appointment(s)
Additionally, we'll send you a reminder one day before your appointment to help you manage your schedule effectively.
Do you offer telehealth or virtual appointments?
Yes, we offer virtual appointments for physiotherapy
How far in advance do I need to schedule an appointment?
We recommend scheduling appointments at least one week in advance to secure your preferred date and time.
What should I bring to my first appointment?
Please bring any relevant medical records, insurance information, and a list of medications you are currently taking that you were not able to include on your intake form.
Are there any specific post-treatment instructions or recommendations?
Your practitioner will provide personalized post-treatment instructions, including any recommended exercises or at-home care.

Have another question?

We're here to help! Please email us with your questions: [email protected]